We ask every customer to score us. Here's how we're doing.
Our customer satisfaction score for 2026 so far, up to 30 September, is 97.3%.
We don't pick and choose who we ask. Every customer whose job we finish in the month is asked to score us, and we publish the result here, good or bad.
The score is how we hold ourselves to account. If we fall short on something, it shows up, and we fix it.
Each month, every customer whose job we've finished is sent a short survey. Five questions are built around our values, plus one on whether they'd recommend us. There's also space for them to tell us anything else in their own words.
“The quality of the finished work met my expectations”
“The team communicated clearly and kept me informed”
“The job was well organised and ran to the timescale we agreed”
“Lawday brought good ideas and modern methods to the project”
“The team took pride in their work and left the site tidy”
“How likely are you to recommend Lawday to someone else?”
“Very high quality job, problem solved throughout and strived for the best end result for us. I am using them again soon and they will be top of the list for a future modification/extension that I have in mind.”
Lawday customer, 2026
“Communication, quality of work & Made a place I live in, Into to a Beautiful home”
Lawday customer, 2026
“Excellent service, communications and delivery. All team members were pleasant and polite and the tidying up was fantastic.”
Lawday customer, 2026
We'll update these as each new round of results comes in.
| Period | Score |
|---|---|
| Latest results (to 30 September 2026) | 97.3% |
| 2026 year to date | 97.3% |